Shipping and returns
Shipping
1. Delivery times
- Italy: 1-3 business days
- Europe: 5-10 working days
2. Shipping costs
- Free shipping
3. Tracking
We provide a tracking code via email for every shipment, allowing you to track your order in real time. You can also change your delivery address during shipping.
4. Packaging
Our metal paintings are packaged with the utmost care, using protective materials to ensure they arrive in perfect condition.
5. Insurance
No insurance is provided for damage or loss. Rend-art will promptly replace any damaged products.
Return Policy
1. Return period
We accept returns within 30 days of the delivery date.
2. Product conditions
The product must be returned in the same condition in which it was received, unused and in the original packaging.
3. Return process
- Contact our customer service to start the return procedure
- We will provide you with a prepaid return label
- Pack the product carefully using the original packaging
- Apply the label and ship the package
4. Refund
Once the product is received and inspected, we will issue a full refund within 5-7 business days.
5. Return costs
Return costs are the responsibility of the customer, unless the product is defective or damaged upon delivery.
6. Customized products
Custom or made-to-measure metal paintings are non-refundable, except in the case of manufacturing defects.
Customer Service
For any questions regarding shipping, returns, or the status of your order, please contact our customer service:
Email: support@rend-art.com
Telephone: +39 379 306 7190
Hours: Monday-Friday, 9:00-18:00
Your satisfaction is our priority. We are committed to making your shopping experience with Rend-Art as simple and enjoyable as possible.